Claims & Refunds
What's covered, how to submit a claim, and how refunds work.
- Understand claims and refundsHow claims and refunds work at Everspring — a fair, in-platform process between you and your supplier, facilitated by us.
- What Everspring claims coverA high-level view of Everspring's baseline coverage — with supplier-specific terms layered on top.
- Your role as the resellerHow you protect the network: verifying customer complaints, handling AI-generated claims, and writing a clear return policy for your own shop.
- Submit a new claimClaims, refunds, evidence, video — everything now happens inside Everspring on the order itself. Here's the flow.
- Your supplier's own termsEverspring sets the baseline for what every claim covers. On top of that, every supplier can add their own terms. What they can add, where to find them, and how to use them.
- Resolving a supplier disputeWhat to do when a claim conversation with your supplier gets stuck. How to open a dispute, what Everspring does as mediator, and what you can do upfront to resolve it.