Skip to main contentHow-to guides & FAQWorking with suppliers
- How do I explore and contact suppliers on Everspring?The Suppliers page in your back office shows every supplier on Everspring — their profile, contact details, and policies. Here's how to use it, what a connection request actually does, and why being listed is not the same as having a relationship.
- Who does what: grower, Everspring, and youThe role split between grower, Everspring, and you — what each side owns, what Everspring's platform actually delivers, and where complaints belong.
- What suppliers can make for youEvery supplier on Everspring runs a standard portfolio. This article explains what's in the default, why that's what you build your shop on, and what it takes to unlock the extras.
- Can I personalize the product?Yes, personalization is possible — but it's always on request, supplier-by-supplier, and depends on volume. This article explains what's typically on the table, where the thresholds sit, and how to approach a supplier.
- Can I use my own packaging?Yes, you can — but custom packaging is on request and not every supplier offers it. Here's what's possible without volume, what requires committed volume, and how corporate gifting and B2B bulk orders change the equation.
- What your customer receives (the unboxing experience)What the default shipment looks like, why specifics vary per supplier, and how to confirm the exact packaging with your supplier before you build marketing around it.
- Building a relationship with your supplierWhy the personal relationship with your supplier is the foundation of everything — and how to build it. A first message, a meeting, and the follow-up that makes it real.
- What suppliers expect from you: the resellerWhat suppliers look for in a reseller, what holds resellers back, and how to build a supplier relationship that actually pays off.
- Plant passports on Everspring: a complete guide for resellers and suppliersA complete explanation of plant passports for Everspring resellers and suppliers: when they are mandatory, who is responsible at each step of the dropshipping chain, how Everspring positions itself as a curated platform, and answers to the most common questions — based on Regulation (EU) 2016/2031 and its implementing acts.