Tutorial: Create a Return Policy

Need a clear and professional return policy for your plant or flower webshop? The Return Policy Generator (Custom GPT) helps you create a customer-friendly and legally sound return policy in just a few minutes. It’s specially designed for webshops that sell perishable products like plants and flowers — and helps you explain which items can and can’t be returned.

Written By Bas den Hoed

Step by step tutorial

Step 1: Open the tool

Click below to launch the GPT-powered return policy assistant: 👉 Open the Return Policy Generator

Step 2: Choose your language

Select your preferred language. The generator supports:

  • Dutch

  • English

  • German

  • French

Step 3: Answer 2–3 quick questions

  • Do you want to exclude living products (like flowers and plants) from the right of return?

  • Do you want to accept returns on accessories (such as pots or baskets) within 14 days?

  • What is the name of your webshop

Step 4: Receive your custom return policy

The GPT will generate a friendly, professional return policy based on your answers. It includes:

  • A clear statement about excluding perishable items from returns

  • Return conditions for non-living products (if applicable)

  • Step-by-step return instructions for your customers

  • Who is responsible for return shipping

  • Refund timelines and contact info

Step 5: Publish it on your website

We recommend placing your return policy on a dedicated page, linked in your footer or FAQ section.