Introduction to claims at Everspring
At Everspring, we’ve built a centralized claim and refund process that applies to all suppliers on the platform. One clear structure, one standard for you, your customers, and your suppliers.
How claims works?
When you submit a claim via the platform, the supplier reviews it. If approved, Everspring handles the financial side: the amount is added to your monthly credit invoice, and your refund is paid automatically by the stated due date.
Because plants are fragile, it’s essential to have a system that’s not only fair, but built for scale. We give you the tools to resolve claims efficiently, so you can focus on growth.
👉 How to submit a claim
👉 What claims are covered
👉 What claims are not covered
👉 How refunds are paid
Tips & Tricks to avoid claims
At Everspring, we believe the best claims are the ones you never have to submit. That’s why we don’t just offer a process to resolve problems, we give you the tools to prevent them from happening in the first place.
Many of the most successful retailers on our platform have one thing in common: they manage expectations upfront. With the right information on your webshop, your customers know what to expect, and when. That means fewer surprises, fewer complaints, and fewer refunds.
We’ve bundled the most effective tools and strategies to help you get there:
👉 View claim prevention tips
👉 Create your return policy
👉 Create a Complaint Policy