How do I explore and contact suppliers on Everspring?

Every supplier on Everspring is visible to every retailer. The Suppliers page in your back office is where you browse them, open their profile, and find the contact details you need to start a conversation. This article walks through how that works — and, just as important, how supplier relationships actually get built.

Open the Suppliers page

Go to Suppliers in your back office. You'll see an overview of every supplier on the platform, with a short summary of each. Use this page to scan the network, find relevant suppliers for your assortment, and open the ones you want to learn more about.

Opening a supplier profile

Click More info on any supplier to open their profile. Inside, you'll find:

• Description — who the supplier is, what they grow, and where they sit in the market.
• Contact details — email address, phone number, and any other channels they've shared. This is the direct line if you want to reach out.
• Policies and terms — the supplier's additional conditions. Most suppliers publish specifics here around delivery windows, how they handle particular situations, their claims approach, and so on. These are on top of the Everspring platform terms; some suppliers require you to accept them before you can work with them.

Reading the profile before you reach out is the single biggest thing you can do to land well with a supplier. It tells them you've looked.

Messaging a supplier directly

Every supplier on Everspring can be messaged directly from the platform. That's the default way to start a conversation, ask a question, or follow up on an order — you don't need a formal connection or an introduction. Open the supplier profile and use the messaging option, or reach out via the email or phone number listed.

Connection requests

A small number of suppliers use a formal connection request flow. Where it's offered, you can send a request from the supplier's profile; the supplier can accept or decline, and once accepted you're marked as a connected retailer.

Most suppliers don't use this. For the majority of the network, no formal connection is needed to browse the catalog, add products to your shop, place orders, or receive dropshipped deliveries. If you don't see a connection option on a supplier's profile, that's normal — just message them directly or use the contact details on the profile.

Everspring is a network, not a friends list

This is the part that trips up most new retailers, so it deserves its own section.

A supplier being listed on Everspring does not mean:

• You have priority access to their assortment.
• They will prioritise your messages or orders by default.
• You have a commercial relationship with them automatically.
• They are obligated to respond to every inbound question.

Being an Everspring customer means you have access to the platform and the network. Every commercial relationship with a specific supplier is something you build, the same way you'd build one outside the platform. The tools are all there — every supplier reachable, contact details visible, messaging one click away — but the relationship is yours to start and grow.

How to actually land with a supplier

If you want a supplier to pay attention:

• Read their profile first. Know what they grow, read their terms, and reference that knowledge when you reach out.
• Contact them directly — platform messaging or the email/phone on their profile.
• Come in with a concrete ask. "We're adding X to our range next season and your assortment fits" lands better than "can you send us a catalog?".
• Start ordering. A retailer with an order history gets responses faster than one without.
• Be patient and professional. Growers work around their crop, not your inbox.

The platform connects you. What happens next is on you, and that's by design — it's the reason the model works for both sides.

Related reading

• Who does what — grower, Everspring, and you
• Meet the growers — who supplies Everspring
• What growers expect from you — the retailer side