4.3 Add a Live Chat to Support Real-Time Questions
Many customers leave without buying simply because they had a small, unanswered question. A live chat feature solves that—instantly.
Not every visitor is ready to buy. Some need a quick tip: “Is this plant safe for pets?” or “Will this fit my windowsill?”
A live chat offers real-time support, builds trust, and helps convert doubt into action. It also humanizes your webshop, especially when personalized.
What you can do:
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Add a chat widget that’s visible but non-intrusive
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Use automation for FAQs and handover to real humans when needed
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Mention the chat in your product pages (“Need advice? Chat with us!”)
Webshops with chat often see higher conversion and lower return rates—because customers buy with confidence.