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Request a Proof of Delivery (bèta service)

If a customer tells you that their parcel hasn’t arrived, the first step is to check the tracking details and verify the delivery status. Sometimes, carriers mark a shipment as delivered even if it was left with a neighbour, at a pickup point, or the customer missed the delivery attempt. To help resellers resolve these cases faster, Everspring offers a Proof of Delivery (POD) Request Form — a beta service that allows you to request a copy of the delivery confirmation.

What is a Proof of Delivery (POD)?

A Proof of Delivery (POD) is a confirmation that a shipment was successfully delivered to the recipient. It may include:

  • The delivery date and time

  • The recipient’s name or signature

  • The delivery address confirmation

  • Or a carrier scan record showing the handover

This information helps verify whether a shipment has been completed and can be used to clarify customer claims about missing deliveries.

⚠️ Please note: The POD is not always available for every shipment or carrier. Everspring offers this as an extra support service (beta) — no rights, guarantees, or claims can be derived from it.

When should you request a Proof of Delivery?

You can request a POD when:

  • A customer claims they did not receive their order

  • The tracking status shows “Delivered” but the customer disagrees

  • You need official confirmation for insurance, refund, or dispute purposes

Before submitting a request, always check:

  • The tracking URL (most carriers show detailed status updates)

  • The delivery address used for the order

  • Whether someone else at the address may have received the package

If you still can’t find a clear answer, you can request a Proof of Delivery through Everspring.

How to request a Proof of Delivery (POD)

You can easily submit a request using the Everspring POD Request Form.
Please fill in as many details as possible — this helps our support team locate your shipment faster.

Information you can include:

  1. Your e-mail address
    → Use the e-mail address that’s registered with Everspring (not your customer’s).

  2. Everspring Order ID
    → The order number assigned by Everspring.

  3. Your own order reference
    → The ID from your webshop or internal system.

  4. Track & Trace code
    → Usually a carrier tracking number (e.g. numeric or alphanumeric).

  5. Tracking URL
    → The full tracking link from the carrier (e.g. DHL, DPD, PostNL, etc.).

What happens after you submit the form?

  1. We create an internal support ticket based on your form submission.

  2. Our logistics team reviews the shipment details and checks the carrier’s delivery records.

  3. If the Proof of Delivery is available, we’ll share it with you directly by e-mail.

  4. You’ll receive an update once your request has been reviewed — typically within 2–5 business days.

Important: Beta Service Disclaimer

The Proof of Delivery Request is currently offered as a beta feature to help resellers and partners investigate delivery issues faster. It’s a best-effort service — we will always try to retrieve the information, but:

  • The POD may not exist or may be limited in detail

  • Some carriers do not provide public delivery proofs

  • We cannot guarantee a result or a specific timeframe

By using this form, you acknowledge that the service is provided without guarantees or legal obligations. This feature is designed purely as a support convenience, not as a contractual right.

✅ Summary

Step What to do Tip
1 Check your own tracking link first Make sure the address and status are correct
2 Use the POD Request Form Add as much information as possible
3 Wait for Everspring’s confirmation You’ll receive a reply within a few business days
4 Communicate with your customer Share the updated delivery status or POD result

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