Why wasn’t my order forwarded, and do I have enough funds in my eWallet?
Order not going through? This article explains how your eWallet status and balance affect order forwarding to suppliers—and what you need to do to ensure a smooth ordering process.
Why eWallet funds matter
Everspring's eWallet is a vital part of the platform, enabling automated and secure order processing. Without a sufficient balance, or if the eWallet is inactive, your orders will not be forwarded to the supplier—potentially halting your order flow.
What happens if your eWallet has insufficient funds
If your eWallet is active but does not have enough funds, the behavior differs depending on how the order is placed:
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Manual Orders: You will be able to place the order and it wil appear in your back-office. However, you still need to manually pay the order by putting enough funds on your eWallet.
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Webshop/API Orders: The order will be received by Everspring, but it will not be forwarded to the supplier. It will remain in processing until the balance is topped up and you manually pay for the order.
What happens if your eWallet is not activated
If your eWallet is not yet active, webshop/API orders will not reach Everspring at all. Instead, they will remain stuck in your webshop and not appear in the Everspring dashboard. This prevents any form of fulfillment.
Tip: Always make sure your eWallet is activated and funded before enabling automated order forwarding from your webshop or API.
How to resolve the issue
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Ensure your eWallet is activated via the Everspring dashboard.
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Top up your eWallet with enough balance to cover upcoming orders.
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For any issues, contact Everspring support to verify your account setup and wallet status.