Bas den Hoed

What's covered, how to submit a claim, and how refunds work.

Claims & Refunds

How claims and refunds work at Everspring — a fair, in-platform process between you and your supplier, facilitated by us.

Understand claims and refunds

Claims, refunds, evidence, video — everything now happens inside Everspring on the order itself. Here's the flow.

Submit a new claim

A high-level view of Everspring's baseline coverage — with supplier-specific terms layered on top.

What Everspring claims cover

How you protect the network: verifying customer complaints, handling AI-generated claims, and writing a clear return policy for your own shop.

Your role as the reseller

Go to Everspring

Account login 

Become a client

API Docs

New to Everspring? Start here for account setup, webshop basics, and your first steps.

Getting Started

First article in Getting Started. Covers sign-up, business profile, and starting a free trial or paid plan..

Create free trial account

Second step in Getting Started. Covers why the eWallet exists, activation, KYC verification, and first top-up.d

Activate your eWallet

Third step in Getting Started. Introduces the three integration paths (Shopify, WooCommerce, custom API) and routes users into the right track.

Connect your webshop

Fourth step in Getting Started. Explains the import-list flow from Everspring storefront to your connected webshop.

Import products

Fifth step in Getting Started. Walks through placing a first real order end-to-end. Not a sandbox — the test is a real purchase at yourself to prove the chain works.

Process your first order

Final step in Getting Started. Bridges from technical setup to Academy — setup working is not the same as a successful shop.

Grow your webshop

Connect your Shopify, WooCommerce, or custom webshop to Everspring.

Webshop Integrations

Install and configure the Everspring app for Shopify.

Shopify Integration

Install the Everspring Shopify app, connect it with your API key, set your store language, and choose between automatic or manual order fulfillment.

Install the Shopify app

Set up Shopify shipping zones so Everspring suppliers can fulfill your orders in the right regions.

Configure fulfillment zones — Shopify

Which fields on Everspring-imported Shopify products must stay untouched — editing them breaks the sync.

Critical fields — never edit these on Shopify products

Want to add products to your Shopify shop with ease? This article explains how to do it automatically or manually using Everspring’s product integration features.

Add products in Shopify

When selling Everspring products through Shopify, you can group multiple versions of the same product (such as different colors or sizes) into a single product listing. This makes your store easier to navigate, improves the customer experience, and can increase both your conversion rate and average order value.

Link product variants — Shopify

Need to adjust titles, descriptions, or prices for many products at once? This article explains how to efficiently bulk-edit your Everspring product catalog in Shopify using Google Spreadsheets.

Bulk update products — Shopify

Bulk categorization in Shopify can save time and improve your store’s organization. This guide explains how to use CSV files, tags, and collections to efficiently group your products.

Bulk categorize with tags & collections — Shopify

When Shopify orders fail to sync with Everspring, it’s often due to mismatched product data or missing information. This article walks you through the most common causes and how to resolve them step-by-step.

Order troubleshooting — Shopify

How to cleanly uninstall the Everspring Shopify app — and what to do before reinstalling.

Disconnect or reinstall the Shopify app

Install and configure the Everspring plugin for WooCommerce.

WooCommerce Integration

Install the Everspring WooCommerce connector, link your API key, configure sync settings, and verify your server meets the requirements.

Install the WooCommerce plugin

Every WooCommerce product that syncs with Everspring has an 'Everspring Imported' flag in the Advanced tab. Together with the SKU it's the only link to Everspring — change it wrong and you'll get duplicates or broken stock.

The 'Everspring Imported' flag — never break this

Everspring doesn't send categories or tags to WooCommerce — you design the structure yourself. Here's how to build a clean category tree and apply tags for navigation and SEO.

Set up categories & tags in WooCommerce

How products flow from Everspring into your WooCommerce store — automatically or manually — and which fields keep the connection alive.

Add products in WooCommerce

WooCommerce doesn't receive variants from Everspring automatically. Set them up yourself, then link each variant to its Everspring SKU.

Create product variants — WooCommerce

If an order isn't making it from WooCommerce to Everspring, work through this checklist and decode the most common error codes.

Order troubleshooting — WooCommerce

How to cleanly deactivate the Everspring WooCommerce connector, reinstall a fresh copy, reconnect your API key, and re-link existing products via SKU.

Disconnect or reinstall the WooCommerce plugin

If the Shopify or WooCommerce plugins don't fit your stack, connect Everspring directly via our REST API. This guide covers generating an API key, how inventory sync works, and how to request a sandbox environment.

Build your own API integration

Day-to-day reference for working on Everspring — features, account, orders, eWallet, claims.

Platform modules

Password, back-office settings, and company details.

Manage your account

Can’t remember your login credentials? This article shows how to recover your Everspring password or username in just a few steps.

Reset password

Update your Everspring account details — company name, address, VAT, KvK, or a full legal entity change.

Change my company info

Need to configure your Everspring back office? This article explains how the settings section helps you manage billing info, packing slips, payment setup, and API users.

Account settings

Find products fast, filter by category or supplier, and build your assortment from the Everspring storefront.

Discover new products

Wholesale prices, RRP, shipping, VAT, and how your margin is calculated — everything you see on every product and invoice.

Understand pricing and margins

Mix & Match allows you as a retailer to combine compatible products from the same supplier into a single shipment — helping you lower packaging and shipping costs.

Understand Mix & Match

Four ways to move products from the Everspring storefront into your own webshop — native app, CSV feed, API, or manual.

Let customers add a personalised card at checkout — printed at the supplier's warehouse and included in the parcel.

Sell written greeting cards

Activate, top up, withdraw, and resolve balance issues.

Understand eWallet Payments

Get your Everspring eWallet live — KYC verification, first top-up, and automatic top-up setup.

eWallet activation and verification

As an Everspring retailer, you can withdraw funds from your E-wallet at any time. Here’s how to do it, including the exact conditions.

Withdrawing funds from your E-wallet

Wondering what happens to your payment if an order is cancelled? This article explains how refunds work via the Everspring eWallet.

What happens to my eWallet balance when an order is cancelled?

Order not going through? This article explains how your eWallet status and balance affect order forwarding to suppliers—and what you need to do to ensure a smooth ordering process.

Why wasn’t my order forwarded, and do I have enough funds in my eWallet?

How orders flow through Everspring — from checkout on your webshop to delivery at your customer's door.

Managing orders

Every conversation with a supplier stays pinned to the order or product it's about — so nothing gets lost in email.

Messaging with suppliers

Want to include custom shipping documentation with your orders? This article explains how to use packing slips on Everspring and why they matter for your brand.

Branded packing slip

Use Everspring's live CSV feed to plug our catalog into any webshop, PIM, ERP, or marketplace — without a native integration.

Product Data Feeds

Want to handle payments directly with your partners? TradeDirect enables growers and retailers to manage payments outside of Everspring—without losing the platform’s logistical advantages.

How TradeDirect works

Day-to-day guides on products, orders, pricing, shipping, and account management.

How-to guides & FAQ

Carriers, costs, timelines, and tracking.

Shipping & Fulfilment

This article provides a complete overview of national holidays, peak periods, and external events that may affect shipping and delivery schedules throughout 2025. Use this calendar to proactively manage customer expectations and avoid surprises in your logistics flow.

Shipping Disruption Calendar: Key Dates for 2025

Wondering who will deliver your order? This article explains how shipping carriers are chosen on Everspring and why they may vary by supplier and country.

Which shipping carriers are used on Everspring?

Everspring allows you to forward orders to fulfilment either automatically or manually. This article helps you understand both methods so you can choose what best fits your workflow.

Should you choose automatic or manual fulfilment for your Shopify orders?

Need to cancel an order placed on Everspring? This article explains how cancellations work and who to contact to initiate the process.

What Is the Cancellation Policy At Everspring?

Wondering how long it takes for your order to arrive? This article explains how delivery times are shown on Everspring and what factors can affect them.

How are delivery times shown on Everspring?

Need clarity on returns when purchasing via Everspring? This article outlines how returns are handled and what responsibilities fall to retailers.

What is the returns policy on Everspring?

Need to update a customer’s shipping address? This article explains how to edit delivery information in the Everspring back office and when it’s still possible.

How can I update the delivery address after placing an order?

Wondering what kind of box your order will arrive in? This article explains how suppliers choose shipping boxes and why packaging varies by product and order.

What kind of shipping box will my order come in?

Using DPD for shipping? This article explains which postal code areas are excluded and what happens if you ship to one of them.

Are there postal code areas where DPD can’t deliver?

Want to know where your shipment is? This article explains how to use Everspring’s tracking feature to monitor your order’s delivery progress.

How do I track my order on Everspring?

Curious about shipping rates on Everspring? This article outlines the shipping costs per country and explains why rates may vary by supplier and carrier.

What are the shipping costs per country on Everspring?

If a customer tells you that their parcel hasn’t arrived, the first step is to check the tracking details and verify the delivery status. Sometimes, carriers mark a shipment as delivered even if it was left with a neighbour, at a pickup point, or the customer missed the delivery attempt. To help resellers resolve these cases faster, Everspring offers a Proof of Delivery (POD) Request Form — a beta service that allows you to request a copy of the delivery confirmation.

Request a Proof of Delivery (bèta service)

Find suppliers, import products, and manage your catalog.

Product & Supplier Management

Want to know if a product is available before placing an order? This article explains how stock status works on Everspring and where you can find real-time availability.

How can I check if a product is in stock on Everspring?

Want to discover and connect with different brands on Everspring? This article explains how to browse, learn more about, and reach out to brands via the platform.

How can I discover and connect with brands on Everspring?

Want to keep your webshop stock accurate without automation? This article explains how to manually monitor and update inventory using your Everspring tools.

How do I manually update stock levels using Everspring?

Need a faster way to find products? This article explains how to get the most out of the Everspring search bar using product names, EANs, or IDs.

How do I use the search bar to find products on Everspring?

Curious where your products can be shipped? This article explains how to check and filter available shipping countries on the Everspring platform.

How do I see which countries a product can be shipped to?

Want to know exactly what details are shown for each product? This article outlines all the product information available on Everspring when viewing an item.

What product information can I see on Everspring?

Looking to expand your product range? This article explains how to contact suppliers directly to request new assortment items on the Everspring platform.

How do I request new assortment items from a supplier?

Want more control over how you browse products? This article explains the different product view and sorting options available on Everspring.

What product views and sorting options are available on Everspring?

Looking to offer more value in one go? This article explains how product bundles work on Everspring and why they can be a smart choice for your business.

How can I use bundles to offer more value on Everspring?

Looking for ways to speed up product selection? This article shows how to use filters on Everspring’s product pages to quickly find exactly what you need.

How do I use filters to browse products on Everspring?

Looking to discover and connect with suppliers? This article explains how the Suppliers screen in the Everspring back office helps you browse supplier profiles, manage connection requests, and build valuable partnerships—while clarifying when connections are required.

How do I explore and connect with suppliers on Everspring?

Want to export your full catalog from Everspring? This article explains where to find the CSV feed and how to properly open it.

Where can I find and open the CSV feed on Everspring?

Stay up to date with product data changes by uploading two CSV files and getting a clear summary of what has changed in height or pot size.

Tutorial: Product Feed Comparison Tool

How to: Manage Product Variants (Manually)

Handle orders from placement through fulfilment.

Order Management

Some products on Everspring do not yet include complete titles, descriptions or specifications. This is a conscious decision on our side. We prioritize fast time to market and making products available to you as quickly as possible, instead of delaying listings until all content is fully written.

How to Use the Everspring Product Content Generator

Want to manually place an order for a customer? This article explains how to complete the manual order flow step-by-step on the Everspring platform.

How do I place a manual order on Everspring?

Looking to place bulk orders more efficiently? This article explains how to use Everspring’s CSV import feature to upload multiple orders at once.

How do I place orders via CSV upload on Everspring?

Need to share special instructions with a supplier? This article explains how to add a note to your order and what to expect from supplier follow-up.

How do I leave a note for the supplier when placing an order?

Want to automate your order flow? This article explains how API integration with Everspring allows retailers to receive orders directly into their back office.

How do I place orders via API integration on Everspring?

Want to see all your payment activity in one place? This article explains where you can view your payments and transactions in Everspring — including those linked to placed orders and Ewallet top-ups.

Where can I view my payments and transactions on Everspring?

Service terms, privacy policy, and GDPR documentation.

Terms & Policies

Unsure how VAT applies to your purchases? This article explains Everspring’s VAT rates, reimbursement options, and how tax is calculated on products and services.

Understand VAT rates

Data Processing Agreement

Terms of Service

Privacy Policy

Your subscription, invoices, payment methods, VAT, and how to cancel.

Subscription & Billing

Everything you need to run your Everspring subscription from the back office — view your plan, upgrade or downgrade, update payment details, download invoices, cancel, or reactivate.

Manage your subscription

Where to find your Everspring invoices, how the billing cycle works, and what the line items on your invoice mean.

Download invoices

Which payment methods Everspring supports, how to add or change yours, and what happens if a payment fails.

Payment methods

How to cancel your Everspring subscription from your back office, what happens after you cancel, and how to reactivate if you change your mind.

Cancel your subscription

Build a webshop that converts: categories, product pages, homepage, and SEO.

Academy

Webshop fundamentals

A clear category structure helps visitors quickly find what they’re looking for. Without enough categories, your shop feels chaotic and overwhelming—leading to lost sales.