How can I update the delivery address after placing an order?
Need to update a customer’s shipping address? This article explains how to edit delivery information in the Everspring back office and when it’s still possible.
Why Updating Adresses Matter
Accurate delivery details are essential for smooth fulfillment. This guide shows you how and when to update shipping addresses, and explains why changes must be made before the supplier starts processing.
In the Everspring retail back office, you have the option to update shipping information for your orders. Simply click on the pencil icon located above the shipping address to make the necessary changes.
Please note that once an order has been processed by the supplier, it is no longer possible to modify the shipping information. In such cases, the pencil icon will not be visible, indicating that adjustments cannot be made.
To ensure accurate and timely delivery, it is recommended to review and update the shipping details promptly after placing an order. This will allow you to make any necessary changes before the order progresses to the processing stage.
At Everspring, we strive to provide retailers with a seamless experience, offering the flexibility to manage shipping information and meet the evolving needs of your customers. Our support team is available to assist you with any questions or further assistance you may need.