Messaging with suppliers

Every conversation with a supplier stays pinned to the order or product it's about — so nothing gets lost in email.

Written By Bas den Hoed

Everspring keeps every conversation with a supplier pinned to the order or product it's about. No scattered emails — everything the supplier needs to answer well is right there.

Where you'll find it

  • Order page — discuss delivery, stock, or claims on a specific order.

  • Product page — ask about dimensions, availability, or upcoming drops.

  • Inbox — a single inbox view with every thread across all suppliers, sorted by most recent activity.

Start a conversation

  1. Open the order or product you want to discuss.

  2. Click Message supplier.

  3. Write your message and attach a file if needed (photos of a damaged parcel, customer communication, etc.).

  4. Send. The supplier gets an email and an in-app notification.

Attachments

  • Up to 10 files per message.

  • 25 MB per file.

  • JPG, PNG, PDF, DOCX, and XLSX are all supported.

Notifications

Pick how you want to be notified in Settings > Notifications:

  • Instant — email as soon as a supplier replies.

  • Daily digest — one email at 09:00 with everything new.

  • In-app only — notifications appear in the dashboard, no email.

Good to know

  • Messages are kept with the order or product for as long as the account is active — useful for audits or claim evidence.

  • Suppliers target a 24-hour response time on working days.

  • For urgent issues (delayed shipment, damage at delivery), open a claim instead — it's tracked with a different SLA.

  • Don't share customer personal data beyond what's strictly needed (name, address, order number); platform messaging is subject to GDPR just like email.