Process your first order

You've connected your shop and imported products. Now it's time to prove the whole chain works by placing a real order — because Everspring does not support test-mode orders. The fastest way to verify everything is to simply buy one of your own products yourself. Your own money moves, a supplier ships to your own address, and you see the full flow end-to-end.

Before you begin — prerequisites

Do not skip this section. Most first-order issues come down to one of these not being ready.

• Your eWallet is activated, verified, and topped up. This is the single most common reason first orders fail. Without an active eWallet, the order will appear in your Everspring dashboard but cannot be paid out to the supplier, and the supplier will not ship. See Step 2 — Activate your eWallet if you haven't done this.

• Your webshop integration is fully set up. Don't just install the app — complete the entire setup path, including fulfillment zones (Shopify) or category setup (WooCommerce).

• At least one product is imported and visible in your shop. If you just imported in Step 4, open one product page in your own shop and confirm it's published and showing stock.

If any of these three aren't done yet, finish them first — placing the order before the prerequisites are in place just means a broken order you'll have to clean up.

Place the order

1. Open your own webshop as a customer would — a different browser or incognito window works well.

2. Add one of your imported Everspring products to the cart.

3. Check out using your own payment method and a shipping address you can receive at (your home or office).

4. Confirm the order.

Your webshop processes the payment as normal. Once payment clears, the order is automatically forwarded to Everspring.

What you should see next

Within a minute or two of placing the order, log back into my.everspring.app and open Orders in the left menu. The order appears at the top with:

• A unique Everspring order number

• The product, variant, and quantity

• The supplier the order was routed to

• Your customer details (your own, in this case)

• The current order status — usually Processing at this stage

How order statuses progress

Your order moves through a few stages. Here's what each means:

• Processing — the supplier has received the order and is preparing it for shipment.

• Shipped — the supplier has handed the package to the carrier. A tracking number appears in both the Everspring dashboard and your customer's order confirmation email.

• Delivered — the carrier confirms delivery. Proof of delivery is captured where available.

• Cancelled — rare, but possible if the product is suddenly out of stock. A refund flows automatically back to your eWallet.

The supplier usually ships within one business day. You should see the status change from Processing to Shipped within 24 hours on a weekday.

Check the customer side

Open the order confirmation email your test customer received. You should see:

• The order confirmation from your webshop (sent by Shopify, WooCommerce, or your custom system)

• A tracking notification with a carrier link once the order ships

The customer never sees Everspring branding — everything looks like it comes from your shop. That's by design.

What this proves

A successful first order confirms end-to-end that:

• Your webshop integration is correctly forwarding orders to Everspring

• Your eWallet has enough balance to pay the supplier

• The supplier has received and accepted the order

• Tracking flows back into your customer's journey

If any of these steps fail, the place it breaks tells you where to look: no order in the Everspring dashboard means the webshop integration dropped; a rejected order usually means eWallet balance or a stock issue; no tracking usually means a supplier-side delay.

Next up → Step 6 — Grow your webshop