Managing orders

How orders flow through Everspring — from checkout on your webshop to delivery at your customer's door.

Written By Bas den Hoed

Every order placed on your webshop is automatically forwarded to Everspring, routed to the right supplier, and shipped directly to your customer. This article walks through the full order flow and explains every status you'll see along the way.

How an order reaches Everspring

  1. Your customer checks out on your webshop.

  2. Your integration (Shopify, WooCommerce, API, or manual upload) sends the order to Everspring.

  3. Everspring splits the order per supplier if multiple suppliers are involved and reserves stock.

  4. Your eWallet is charged for the wholesale amount plus shipping.

  5. The supplier picks, packs, and ships with your branded packing slip.

  6. A tracking number syncs back to your webshop so the buyer gets the usual shipping notifications.

Order overview

Open Orders to see every order across all your suppliers. From the overview you can:

  • Search on order number, customer name, email, or SKU.

  • Filter by status, supplier, date range, or shipping country.

  • Export a selection to CSV for reporting or finance.

  • Open an order to see line items, supplier, tracking, invoice, and communication history.

Order statuses

  • New — received, waiting to be accepted by the supplier.

  • Accepted — the supplier has confirmed the order and reserved stock.

  • In preparation — picked and being packed.

  • Shipped — handed off to the carrier; tracking is available.

  • Delivered — carrier has confirmed delivery.

  • On hold — missing or wrong data (address, VAT, customs); we'll reach out with what's needed.

  • Cancelled — cancelled by you, the buyer, or because of a stock issue. The eWallet is refunded automatically.

  • Claimed — a claim has been opened on this order.

Change or cancel an order

  • Before the order is In preparation — you can cancel the order yourself from the order detail page.

  • After In preparation — contact the supplier via the order page; we'll stop the shipment if the parcel hasn't left.

  • Once shipped — open a claim if the buyer wants to return or refuse delivery.

Tips

  • Keep your eWallet topped up — orders go on hold if it can't cover the wholesale + shipping amount.

  • Addresses outside the EU need a correct customs value; the platform will flag missing info before shipment.

  • Subscribe to the order-updates email or webhook so your own system stays in sync.