Bas den Hoed

Day-to-day reference for working on Everspring — features, account, orders, eWallet, claims.

Platform modules

Password, back-office settings, and company details.

Manage your account

Can’t remember your login credentials? This article shows how to recover your Everspring password or username in just a few steps.

Reset password

Update your Everspring account details — company name, address, VAT, KvK, or a full legal entity change.

Change my company info

Need to configure your Everspring back office? This article explains how the settings section helps you manage billing info, packing slips, payment setup, and API users.

Account settings

Find products fast, filter by category or supplier, and build your assortment from the Everspring storefront.

Discover new products

Wholesale prices, RRP, shipping, VAT, and how your margin is calculated — everything you see on every product and invoice.

Understand pricing and margins

Mix & Match allows you as a retailer to combine compatible products from the same supplier into a single shipment — helping you lower packaging and shipping costs.

Understand Mix & Match

Four ways to move products from the Everspring storefront into your own webshop — native app, CSV feed, API, or manual.

Import products

Let customers add a personalised card at checkout — printed at the supplier's warehouse and included in the parcel.

Sell written greeting cards

Activate, top up, withdraw, and resolve balance issues.

Understand eWallet Payments

Get your Everspring eWallet live — KYC verification, first top-up, and automatic top-up setup.

eWallet activation and verification

As an Everspring retailer, you can withdraw funds from your E-wallet at any time. Here’s how to do it, including the exact conditions.

Withdrawing funds from your E-wallet

Wondering what happens to your payment if an order is cancelled? This article explains how refunds work via the Everspring eWallet.

What happens to my eWallet balance when an order is cancelled?

Order not going through? This article explains how your eWallet status and balance affect order forwarding to suppliers—and what you need to do to ensure a smooth ordering process.

Why wasn’t my order forwarded, and do I have enough funds in my eWallet?

How orders flow through Everspring — from checkout on your webshop to delivery at your customer's door.

Managing orders

Every conversation with a supplier stays pinned to the order or product it's about — so nothing gets lost in email.

Messaging with suppliers

Want to include custom shipping documentation with your orders? This article explains how to use packing slips on Everspring and why they matter for your brand.

Branded packing slip

Use Everspring's live CSV feed to plug our catalog into any webshop, PIM, ERP, or marketplace — without a native integration.

Product Data Feeds

Want to handle payments directly with your partners? TradeDirect enables growers and retailers to manage payments outside of Everspring—without losing the platform’s logistical advantages.

How TradeDirect works

Go to Everspring

Account login 

Become a client

API Docs

New to Everspring? Start here for account setup, webshop basics, and your first steps.

Getting Started

First article in Getting Started. Covers sign-up, business profile, and starting a free trial or paid plan..

Create free trial account

Second step in Getting Started. Covers why the eWallet exists, activation, KYC verification, and first top-up.d

Activate your eWallet

Third step in Getting Started. Introduces the three integration paths (Shopify, WooCommerce, custom API) and routes users into the right track.

Connect your webshop

Fourth step in Getting Started. Explains the import-list flow from Everspring storefront to your connected webshop.

Fifth step in Getting Started. Walks through placing a first real order end-to-end. Not a sandbox — the test is a real purchase at yourself to prove the chain works.

Process your first order

Final step in Getting Started. Bridges from technical setup to Academy — setup working is not the same as a successful shop.

Grow your webshop

Connect your Shopify, WooCommerce, or custom webshop to Everspring.

Webshop Integrations

Install and configure the Everspring app for Shopify.

Shopify Integration

Install the Everspring Shopify app, connect it with your API key, set your store language, and choose between automatic or manual order fulfillment.

Install the Shopify app

Set up Shopify shipping zones so Everspring suppliers can fulfill your orders in the right regions.

Configure fulfillment zones — Shopify

Which fields on Everspring-imported Shopify products must stay untouched — editing them breaks the sync.

Critical fields — never edit these on Shopify products

Want to add products to your Shopify shop with ease? This article explains how to do it automatically or manually using Everspring’s product integration features.

Add products in Shopify

When selling Everspring products through Shopify, you can group multiple versions of the same product (such as different colors or sizes) into a single product listing. This makes your store easier to navigate, improves the customer experience, and can increase both your conversion rate and average order value.

Link product variants — Shopify

Need to adjust titles, descriptions, or prices for many products at once? This article explains how to efficiently bulk-edit your Everspring product catalog in Shopify using Google Spreadsheets.

Bulk update products — Shopify

Bulk categorization in Shopify can save time and improve your store’s organization. This guide explains how to use CSV files, tags, and collections to efficiently group your products.

Bulk categorize with tags & collections — Shopify

When Shopify orders fail to sync with Everspring, it’s often due to mismatched product data or missing information. This article walks you through the most common causes and how to resolve them step-by-step.

Order troubleshooting — Shopify

How to cleanly uninstall the Everspring Shopify app — and what to do before reinstalling.

Disconnect or reinstall the Shopify app

Install and configure the Everspring plugin for WooCommerce.

WooCommerce Integration

Install the Everspring WooCommerce connector, link your API key, configure sync settings, and verify your server meets the requirements.

Install the WooCommerce plugin

Every WooCommerce product that syncs with Everspring has an 'Everspring Imported' flag in the Advanced tab. Together with the SKU it's the only link to Everspring — change it wrong and you'll get duplicates or broken stock.

The 'Everspring Imported' flag — never break this

Everspring doesn't send categories or tags to WooCommerce — you design the structure yourself. Here's how to build a clean category tree and apply tags for navigation and SEO.

Set up categories & tags in WooCommerce

How products flow from Everspring into your WooCommerce store — automatically or manually — and which fields keep the connection alive.

Add products in WooCommerce

WooCommerce doesn't receive variants from Everspring automatically. Set them up yourself, then link each variant to its Everspring SKU.

Create product variants — WooCommerce

If an order isn't making it from WooCommerce to Everspring, work through this checklist and decode the most common error codes.

Order troubleshooting — WooCommerce

How to cleanly deactivate the Everspring WooCommerce connector, reinstall a fresh copy, reconnect your API key, and re-link existing products via SKU.

Disconnect or reinstall the WooCommerce plugin

If the Shopify or WooCommerce plugins don't fit your stack, connect Everspring directly via our REST API. This guide covers generating an API key, how inventory sync works, and how to request a sandbox environment.

Build your own API integration

What's covered, how to submit a claim, and how refunds work.

Claims & Refunds

Learn how to correctly submit a claim as a retailer through the Everspring platform, including required steps, documentation, and photo guidelines.

How to submit a claim

Wondering how and when refunds are processed? This article outlines Everspring’s monthly refund policy and timeline for both retailers and growers.

How does Everspring handle refunds and when will I get paid?

Exactly what Everspring covers in claims — damage, loss, DoA, plant decline — and how the cost is split between you, the supplier, and Everspring.

Claim coverage — what's included and what isn't

A starter return policy for your webshop and how Everspring's claims flow plugs into customer complaints.

Return and complaint policy for your customers

Service terms, privacy policy, and GDPR documentation.

Terms & Policies

Unsure how VAT applies to your purchases? This article explains Everspring’s VAT rates, reimbursement options, and how tax is calculated on products and services.

Understand VAT rates

Data Processing Agreement

Terms of Service

Privacy Policy

Your subscription, invoices, payment methods, VAT, and how to cancel.

Subscription & Billing

Everything you need to run your Everspring subscription from the back office — view your plan, upgrade or downgrade, update payment details, download invoices, cancel, or reactivate.

Manage your subscription

Where to find your Everspring invoices, how the billing cycle works, and what the line items on your invoice mean.

Download invoices

Which payment methods Everspring supports, how to add or change yours, and what happens if a payment fails.

Payment methods

How to cancel your Everspring subscription from your back office, what happens after you cancel, and how to reactivate if you change your mind.

Cancel your subscription

Build a webshop that converts: categories, product pages, homepage, and SEO.

Academy

Webshop fundamentals

A clear category structure helps visitors quickly find what they’re looking for. Without enough categories, your shop feels chaotic and overwhelming—leading to lost sales.

1.1 Define a Clear Product Category Structure

A confusing category setup causes drop-offs and frustration. A clear hierarchy helps both users and Google navigate your webshop with ease.

1.2 Organize Categories for Logical Navigation

A good mega menu gives customers instant access to your full product range. It's a simple way to boost clarity, usability, and sales.

1.3 Build a User-Friendly Mega Menu

Best practices 

Customers expect flexibility when browsing products. If they can't easily choose between sizes, colors or styles, they'll often abandon the purchase.

2.1 Add Product Variations Like Size, Color or Style

Showing related or complementary products increases your average order value. It also helps customers discover useful items they didn’t know they needed.

2.2 Add Relevant Upsells and Cross-Sells

Clear product specs help customers make confident choices. Without them, uncertainty creeps in—and uncertainty kills conversion.

2.3 Provide Detailed Product Specifications

Copy-pasting product descriptions from your supplier hurts SEO—and your brand. Unique content helps you stand out and connect with your target audience.

2.4 Write Unique and Persuasive Product Descriptions

Authentic product photos build credibility and differentiate your brand. Shoppers trust what they can clearly see—and unique photos convert better.

2.5 Use Your Own Product Photos to Build Trust

Setup filters

Good filters help customers quickly narrow down their options and find exactly what they need. Without them, browsing becomes frustrating—and sales suffer.

3.1 Add Smart Filters Based on Relevant Attributes

Optimize conversion

Your homepage is often the first impression your webshop makes. A clear structure helps new visitors understand what you sell—and why they should stay.

4.1 Structure Your Homepage for Clarity and Impact

Customers want to know what makes you different—and what to expect. Visible USPs and shipping info build trust and reduce doubts during the buying journey.

4.2 Clearly Show USPs, Shipping Costs and Delivery Times

Many customers leave without buying simply because they had a small, unanswered question. A live chat feature solves that—instantly.

4.3 Add a Live Chat to Support Real-Time Questions

Text content on your category pages does more than just fill space—it guides your visitors and strengthens your SEO. Both a short intro at the top and a detailed SEO text at the bottom play a key role in building clarity and discoverability.

5.0 Optimize Category Pages with Intro and SEO Texts

Pre-launch

Customer reviews are one of the strongest trust signals in e-commerce. Shoppers rely on real feedback to make confident purchase decisions.

6.1 Make Customer Reviews Visible on Product Pages

A helpful blog positions your shop as a reliable expert. It attracts traffic, builds trust, and supports customers even after purchase.

6.2 Create a Blog with Plant Care or Styling Tips

Transparent policies reduce uncertainty and protect both your customer and your business. If people can’t find your terms, they may hesitate to order.

6.3 Display Return Policy, Privacy Policy and Terms Clearly

Reach our team and find answers to the most common questions.

Contact & Support

Answers to the most common questions retailers ask us.

Support Topics

Do you have a question about your order, delivery, or a shipment? Here’s how to get the right support as quickly as possible.

Questions about Orders and Shipments

Are you experiencing a technical issue or do you have questions about the Everspring platform? We are here to help and want to make sure you get the support you need.

Platform & Technical Support

Do you have questions about your Everspring subscription, want to make changes, or need help with payments and invoices? This article covers the most common questions and explains how to get quick, effective support.

Subscription & Billing Questions

Whether you want to become a customer, a supplier, or partner with Everspring, you’ll find all the information you need below.

Questions about Sales & Partnerships

Your feedback, questions, and suggestions are incredibly valuable to us. We genuinely want to hear from you, whether you have a complaint, an idea, or simply want to share your thoughts.

I Have a Complaint or Feedback

At Everspring, we believe in personal contact and giving every entrepreneur a fair start. That’s why you can’t sign up as a customer without a short introductory call first. We want to understand who you are, what your goals are, and whether Everspring is the right fit for your business whether you’re just starting out or already have an established webshop.

How to Become a Customer at Everspring

Having trouble with the Everspring platform? This article explains how to get help, report issues, and understand where to go for different types of questions—whether technical or product-specific.

Where can I get help with platform-related issues or questions?

Need help with an order? This article explains how to handle order-related questions, issues, or dissatisfaction—whether it's a delivery delay, wrong item, or a missing update.

What should I do if I have a question or problem with my order?

Do you have a question or need help? We’re here to support you in the way that works best for you.

Contact with Everspring

Day-to-day guides on products, orders, pricing, shipping, and account management.

Selling with Everspring

This article provides a complete overview of national holidays, peak periods, and external events that may affect shipping and delivery schedules throughout 2025. Use this calendar to proactively manage customer expectations and avoid surprises in your logistics flow.

Shipping Disruption Calendar: Key Dates for 2025

Want to list your products on marketplaces like Bol.com, eBay or Amazon Germany? While Everspring doesn’t offer a direct integration, there is a simple workaround to make this possible.

How to sell products on marketplaces?

Carriers, costs, timelines, and tracking.

Shipping & Fulfilment

Wondering who will deliver your order? This article explains how shipping carriers are chosen on Everspring and why they may vary by supplier and country.

Which shipping carriers are used on Everspring?

Everspring allows you to forward orders to fulfilment either automatically or manually. This article helps you understand both methods so you can choose what best fits your workflow.

Should you choose automatic or manual fulfilment for your Shopify orders?

Need to cancel an order placed on Everspring? This article explains how cancellations work and who to contact to initiate the process.

What Is the Cancellation Policy At Everspring?

Wondering how long it takes for your order to arrive? This article explains how delivery times are shown on Everspring and what factors can affect them.