Bas den Hoed

Reach our team and find answers to the most common questions.

Contact & Support

Answers to the most common questions retailers ask us.

Support Topics

Do you have a question about your order, delivery, or a shipment? Here’s how to get the right support as quickly as possible.

Questions about Orders and Shipments

Are you experiencing a technical issue or do you have questions about the Everspring platform? We are here to help and want to make sure you get the support you need.

Platform & Technical Support

Do you have questions about your Everspring subscription, want to make changes, or need help with payments and invoices? This article covers the most common questions and explains how to get quick, effective support.

Subscription & Billing Questions

Whether you want to become a customer, a supplier, or partner with Everspring, you’ll find all the information you need below.

Questions about Sales & Partnerships

Your feedback, questions, and suggestions are incredibly valuable to us. We genuinely want to hear from you, whether you have a complaint, an idea, or simply want to share your thoughts.

I Have a Complaint or Feedback

At Everspring, we believe in personal contact and giving every entrepreneur a fair start. That’s why you can’t sign up as a customer without a short introductory call first. We want to understand who you are, what your goals are, and whether Everspring is the right fit for your business whether you’re just starting out or already have an established webshop.

How to Become a Customer at Everspring

Having trouble with the Everspring platform? This article explains how to get help, report issues, and understand where to go for different types of questions—whether technical or product-specific.

Where can I get help with platform-related issues or questions?

Need help with an order? This article explains how to handle order-related questions, issues, or dissatisfaction—whether it's a delivery delay, wrong item, or a missing update.

What should I do if I have a question or problem with my order?

Do you have a question or need help? We’re here to support you in the way that works best for you.

Contact with Everspring

Connect your Shopify, WooCommerce, or custom webshop to Everspring.

Webshop Integrations

Install and configure the Everspring plugin for WooCommerce.

Woocommerce Integration

The official Everspring WooCommerce plugin helps automate your store’s operations by syncing product data, stock, and order handling. Below is an overview of the key features included in the plugin.

Introduction to the official Woocommerce plugin

With Everspring, you can easily add products to your WooCommerce store either automatically or manually. This article walks you through both options and explains how product sync works.

How to add products to my WooCommerce store

If orders are failing to sync from WooCommerce into Everspring, there’s often a technical mismatch causing it. This article helps you systematically troubleshoot the issue and decode specific error messages.

Order troubleshooting for Woocommerce

This article walks you through installing the Everspring WooCommerce plug-in to create a seamless connection between your store and Everspring. From plugin upload to API connection and settings, we’ve got you covered.

Installation guide for Everspring WooCommerce Plugin

In this article, you learn how to create product variants in WooCommerce. You first watch the instruction video, then follow the written explanation below.

How do you create product variants in WooCommerce?

Install and configure the Everspring app for Shopify.

Shopify Integration

Creating clear product categories is essential for helping customers navigate your webshop. This article explains how to manually set up categories in WooCommerce or Shopify, and how to get help from ChatGPT.

How do you create and manage product categories for your webshop?

When Shopify orders fail to sync with Everspring, it’s often due to mismatched product data or missing information. This article walks you through the most common causes and how to resolve them step-by-step.

Order troubleshooting for Shopify

The official Everspring Shopify App helps you automate your e-commerce operations directly in Shopify. This article outlines which features are supported and how fast synchronization works.

Introduction to Official Shopify App

Bulk categorization in Shopify can save time and improve your store’s organization. This guide explains how to use CSV files, tags, and collections to efficiently group your products.

How do you categorize products in bulk in Shopify using tags and collections?

Installing the Everspring Shopify app allows you to link your store with Everspring in just a few steps. This guide walks you through the full setup, from app installation to API key connection.

Installation guide for the Everspring Shopify App

Want to add products to your Shopify shop with ease? This article explains how to do it automatically or manually using Everspring’s product integration features.

How can you add products to your Shopify shop using Everspring?

When selling Everspring products through Shopify, you can group multiple versions of the same product (such as different colors or sizes) into a single product listing. This makes your store easier to navigate, improves the customer experience, and can increase both your conversion rate and average order value.

How do you manually add and link product variants in Shopify using Everspring?

You might see a product from Everspring in your Shopify backend with inventory available — but in your webshop it appears “Out of stock” or can’t be added to the cart. This issue is almost always caused by incorrect shipping and fulfilment settings. Here’s how to fix it.

Why is my product in stock in Shopify but not available on my webshop?

Need to adjust titles, descriptions, or prices for many products at once? This article explains how to efficiently bulk-edit your Everspring product catalog in Shopify using Google Spreadsheets.

How do I update products in bulk in Shopify?

Build a direct integration with Everspring's REST API.

API Integration

Want full control over how Everspring connects to your systems? With Everspring’s REST API and developer tools, you can create a custom integration tailored to your business needs.

How can you build your own API integration with Everspring?

Want to integrate Everspring with your preferred tools? This article shows you how to generate an API key by creating an API user in your back office.

How do I receive and store my API key on Everspring?

Need to connect Everspring to external systems? This article shows you how to generate a secure API key from your retailer back office in just a few steps.

How do I create an API key on Everspring?

Want to keep your inventory accurate in real-time? This article explains how Everspring’s API can automatically sync stock levels between your back office and webshop.

How do I manage inventory using the Everspring API?

Service terms, privacy policy, and GDPR documentation.

Terms & Policies

The terms of using the Everspring platform.

Service Terms

Everspring Terms of Service

This article provides a complete overview of national holidays, peak periods, and external events that may affect shipping and delivery schedules throughout 2025. Use this calendar to proactively manage customer expectations and avoid surprises in your logistics flow.

Shipping Disruption Calendar: Key Dates for 2025

Our policy on collecting and using personal information.

Privacy Policy

Everspring Privacy Policy

How Everspring handles personal data under EU law.

GDPR

Everspring GDPR

Day-to-day guides on products, orders, pricing, shipping, and account management.

Selling with Everspring

Carriers, costs, timelines, and tracking.

Shipping & Fulfilment

Wondering who will deliver your order? This article explains how shipping carriers are chosen on Everspring and why they may vary by supplier and country.

Which shipping carriers are used on Everspring?

Everspring allows you to forward orders to fulfilment either automatically or manually. This article helps you understand both methods so you can choose what best fits your workflow.

Should you choose automatic or manual fulfilment for your Shopify orders?

Need to cancel an order placed on Everspring? This article explains how cancellations work and who to contact to initiate the process.

What Is the Cancellation Policy At Everspring?

Wondering how long it takes for your order to arrive? This article explains how delivery times are shown on Everspring and what factors can affect them.

How are delivery times shown on Everspring?

Need clarity on returns when purchasing via Everspring? This article outlines how returns are handled and what responsibilities fall to retailers.

What is the returns policy on Everspring?

Need to update a customer’s shipping address? This article explains how to edit delivery information in the Everspring back office and when it’s still possible.

How can I update the delivery address after placing an order?

Wondering what kind of box your order will arrive in? This article explains how suppliers choose shipping boxes and why packaging varies by product and order.

What kind of shipping box will my order come in?

Want to include custom shipping documentation with your orders? This article explains how to use packing slips on Everspring and why they matter for your brand.

How do I include a packing slip with my Everspring orders?

Using DPD for shipping? This article explains which postal code areas are excluded and what happens if you ship to one of them.

Are there postal code areas where DPD can’t deliver?

Want to know where your shipment is? This article explains how to use Everspring’s tracking feature to monitor your order’s delivery progress.

How do I track my order on Everspring?

Curious about shipping rates on Everspring? This article outlines the shipping costs per country and explains why rates may vary by supplier and carrier.

What are the shipping costs per country on Everspring?

If a customer tells you that their parcel hasn’t arrived, the first step is to check the tracking details and verify the delivery status. Sometimes, carriers mark a shipment as delivered even if it was left with a neighbour, at a pickup point, or the customer missed the delivery attempt. To help resellers resolve these cases faster, Everspring offers a Proof of Delivery (POD) Request Form — a beta service that allows you to request a copy of the delivery confirmation.

Request a Proof of Delivery (bèta service)

Find suppliers, import products, and manage your catalog.

Product & Supplier Management

Want to know if a product is available before placing an order? This article explains how stock status works on Everspring and where you can find real-time availability.

How can I check if a product is in stock on Everspring?

Want to discover and connect with different brands on Everspring? This article explains how to browse, learn more about, and reach out to brands via the platform.

How can I discover and connect with brands on Everspring?

Want to keep your webshop stock accurate without automation? This article explains how to manually monitor and update inventory using your Everspring tools.

How do I manually update stock levels using Everspring?

Need a faster way to find products? This article explains how to get the most out of the Everspring search bar using product names, EANs, or IDs.

How do I use the search bar to find products on Everspring?

Curious where your products can be shipped? This article explains how to check and filter available shipping countries on the Everspring platform.

How do I see which countries a product can be shipped to?

Want to know exactly what details are shown for each product? This article outlines all the product information available on Everspring when viewing an item.

What product information can I see on Everspring?

Looking to manage your product assortment efficiently? This article explains how the Catalog screen in your Everspring back office helps you build, organize, and maintain your storefront by selecting and reviewing products.

How do I manage my product catalog on Everspring?

Looking to expand your product range? This article explains how to contact suppliers directly to request new assortment items on the Everspring platform.

How do I request new assortment items from a supplier?

Want more control over how you browse products? This article explains the different product view and sorting options available on Everspring.

What product views and sorting options are available on Everspring?

Looking to offer more value in one go? This article explains how product bundles work on Everspring and why they can be a smart choice for your business.

How can I use bundles to offer more value on Everspring?

Looking for ways to speed up product selection? This article shows how to use filters on Everspring’s product pages to quickly find exactly what you need.

How do I use filters to browse products on Everspring?

Looking to discover and connect with suppliers? This article explains how the Suppliers screen in the Everspring back office helps you browse supplier profiles, manage connection requests, and build valuable partnerships—while clarifying when connections are required.

How do I explore and connect with suppliers on Everspring?

Want to export your full catalog from Everspring? This article explains where to find the CSV feed and how to properly open it.

Where can I find and open the CSV feed on Everspring?

Some retailers prefer to pull live catalog data into their own systems using a direct CSV feed. This can be helpful for custom integrations, dashboards, or syncing with external tools.

How to Get a Live CSV Feed of Your Everspring Product Catalog?

Stay up to date with product data changes by uploading two CSV files and getting a clear summary of what has changed in height or pot size.

Tutorial: Product Feed Comparison Tool

How to: Manage Product Variants (Manually)

Add personal messages and greeting cards to orders.

Greeting Cards

Why this topic matters A greeting card option lets customers personalise their order. It improves customer experience and helps you offer a complete gift-ready package.

How do you add greeting cards in Shopify?

Why this topic matters Adding greeting cards helps you offer a personalised customer experience. It increases average order value and makes your products more gift-friendly.

How do you add Greeting Cards in WooCommerce?

Handle orders from placement through fulfilment.

Order Management

Want to manually place an order for a customer? This article explains how to complete the manual order flow step-by-step on the Everspring platform.

How do I place a manual order on Everspring?

Looking to place bulk orders more efficiently? This article explains how to use Everspring’s CSV import feature to upload multiple orders at once.

How do I place orders via CSV upload on Everspring?

Want to track and manage your orders more efficiently? This article explains how the Order Overview page works and what order statuses mean on Everspring.

How do I use the Order Overview page and order statuses on Everspring?

Need to share special instructions with a supplier? This article explains how to add a note to your order and what to expect from supplier follow-up.

How do I leave a note for the supplier when placing an order?

Want to automate your order flow? This article explains how API integration with Everspring allows retailers to receive orders directly into their back office.

How do I place orders via API integration on Everspring?

Want to make your order more personal? This article explains how to add a product card with a custom message to any order on Everspring.

How do I add a card to my order on Everspring?

Mix & Match allows you as a retailer to combine compatible products from the same supplier into a single shipment — helping you lower packaging and shipping costs.

How does Mix & Match work on Everspring?

Want to see all your payment activity in one place? This article explains where you can view your payments and transactions in Everspring — including those linked to placed orders and Ewallet top-ups.

Where can I view my payments and transactions on Everspring?

Manage your Everspring profile, verification, and settings.

Account

Can’t remember your login credentials? This article shows how to recover your Everspring password or username in just a few steps.

What should I do if I forgot my Everspring password or username?

Need quick access to your storefront? This article explains how to log in easily—whether you're already signed into your back office or not.

How do I log in to the Everspring storefront?

Need to configure your Everspring back office? This article explains how the settings section helps you manage billing info, packing slips, payment setup, and API users.

How do I configure my settings in the Everspring back office?

Wondering what you can do with a demo account vs. an active one? This article explains the key differences and what’s required to unlock the full functionality of the Everspring platform.

What’s the difference between a demo and an active account on Everspring?

Has your account been suspended? This article explains why account suspensions occur on Everspring and how to start the reactivation process.

What happens if my Everspring account is suspended, and how can I reactivate it?

Want to use Everspring in your preferred language? This article explains how to change the interface language and recognize the selected setting.

How do I change the interface language on Everspring?

Not sure how to access your Everspring account? This article explains all login options for both the storefront and the retail back office.

How do I log in to Everspring and what are my options?

Need to update your company details on Everspring? This article explains how to request a change of business entity—for example, when moving from a sole proprietorship to a limited company.

How do I request a business entity change on Everspring?

Just signed up for a subscription on Everspring? Before you can access all features, your account needs to be verified by our team.

How does account verification work on Everspring?

Some products on Everspring do not yet include complete titles, descriptions or specifications. This is a conscious decision on our side. We prioritize fast time to market and making products available to you as quickly as possible, instead of delaying listings until all content is fully written.

How to Use the Everspring Product Content Generator

Understanding pricing is essential when selling through Everspring. This guide explains wholesale prices, RRP, shipping costs, and how to calculate your own selling price with margin strategies.

How does pricing work on the Everspring platform, and how do you calculate your own RRP?

New to Everspring? Start here for account setup, webshop basics, and your first steps.

Getting Started

Build a webshop that converts: categories, product pages, homepage, and SEO.

Webshop Fundamentals

Good filters help customers quickly narrow down their options and find exactly what they need. Without them, browsing becomes frustrating—and sales suffer.

3.1 Add Smart Filters Based on Relevant Attributes

A confusing category setup causes drop-offs and frustration. A clear hierarchy helps both users and Google navigate your webshop with ease.

1.2 Organize Categories for Logical Navigation

A good mega menu gives customers instant access to your full product range. It's a simple way to boost clarity, usability, and sales.

1.3 Build a User-Friendly Mega Menu

Clear product specs help customers make confident choices. Without them, uncertainty creeps in—and uncertainty kills conversion.